this was answered by email and here it is
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Are you using an electric starter? Which way is the engine mounted?
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Engine is mounted upright on a test stand. Using an electric hand starter, sullivan. Looking at shaft end of engine it is turning counter clock wise.
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Open the throttle to full open and try it. They like to start kinda wet.
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I will try your suggestion tomorrow but if nothing happens I think I should send it in for replacement.
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Did you take the valve cover off? If you did it could be out of time. Easy to fix. Just let me know. I don't want to waste your or our time if it's something simple.
http://www.mecoa.com/faq/vt/timing.htm
If we get it back I will check the timing (without taking it apart), check the glow plug hole for use of incorrect plug, and start it in our test stand with a Monkey emailed to you of it running. Confident, aren't I?
It is of the utmost importance that a 4 stroke or any plug with a protrusion has not been installed at any time. There is a tell tail sign of this and it is a common mistake.